Yet, traditional ITSM frameworks often rely heavily on manual processes that create inefficiencies, accuracy issues, and slow resolution times. As organizations scale and user demands grow more ...

Not long ago, AI deployments inside the enterprise meant copilots drafting emails or summarizing documents. Today, AI agents are provisioning infrastructure, answering customer support tickets, ...

A conversation with Trinity University professor Amer Kaissi on shifting to a “positive intent mindset.” Are you guilty of bracing for the worst when it comes to your clients, colleagues, and bosses?

New product delivers on the company’s Intent Security vision with real-time behavioral analysis at sub-50ms speeds and 99.83% detection accuracy Lasso Security, the platform enabling secure AI ...

TvScientific was hit with a patent infringement lawsuit on Jan. 27 in Delaware District Court over its advertising technology platform. The action, brought by Russ August & Kabat and Farnan on behalf ...

Google’s new research shows a two-step method for extracting intent that is meant to help understand what users want to do through interactions on their devices. The system can figure out why users ...

Google published a research paper on how to extract user intent from user interactions that can then be used for autonomous agents. The method they discovered uses on-device small models that do not ...

The modern customer has just one need that matters: Getting the thing they want when they want it. The old standard RAG model embed+retrieve+LLM misunderstands intent, overloads context and misses ...