More technology equals more problems, at least in the wireless field. According to J.D. Power and Associates’ semi-annual 2012 Wireless Customer Care Performance study, people who own a 4G-enabled ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Consumer Cellular, the most awarded brand for wireless customer service by J.D. Power, has named Elizabeth Hunter as its new Chief Operations Officer, effective ...

Verizon Wireless, which has a customer care center in Lincoln, was named tops in wireless customer service in the 2008 J.D. Power and Associates Wireless Customer Care Performance Study. The study, ...