The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

As healthcare organizations navigate large-scale EHR transitions in 2025, patient access is gaining renewed attention, not just as an operational dependency, but as a strategic capability. Rather than ...

Marilee Benson is president of Zen Healthcare IT, a technology vendor that aims to make interoperability simpler with a flexible health data exchange platform and on-demand data exchange experts.