It is a Thursday evening. You have mailed out your quarterly update the previous day to your key clients. It is raining. Your most important client, someone who regularly refers other good clients to ...

Editor’s Note: The article has been updated to include new data and information. The original content was authored by Dom Nicastro. In the age of social media, viral reviews and user-generated content ...

After 10 years of canvassing the views of clients across the globe on their legal service providers, two universal findings reliably ring true: lawyers are only as good as the advice they give and ...