Paul Wohlleben, a former federal CIO, consults in the federal sector. E-mail him at paul.wohlleben@gmail.com, or visit his blog at www.businessofinfotech.blogspot.com. I made the case in my last ...
SIAM or Service Integration & Management is a framework which originated in the UK as a result of a government project to deliver a unified IT service in a multi sourced IT Outsourcing environment.
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