Helping professionals ask a lot of questions. Depending on one’s role, questions might be tuned to more closed ended (e.g., yes/no answers) or more open-ended (generating more detailed answer) ...

As a faculty member or advisor, you regularly engage with students who are looking for guidance on how to succeed in classes. A "coaching lens" can help you respond to student concerns in a way that ...

I grew up on a remote cattle ranch in Wyoming and learned early that a well-trained horse understood from a gentle tug on the bit where and when to cut a cow from the herd. The magic was in the ...

Some conversations are tough. These conversations are where something is at stake. Giving feedback, verbalizing your opinion, setting a boundary. We tend to avoid these conversations because they make ...

Conversation is the most commonly occurring type of oral discourse. It is profoundly important in many areas of our lives – romantic relationships, work, business, and casual interactions with ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...