Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.