DOVER, Del. , March 4, 2024 /PRNewswire/ -- ZapScale, the leading provider of AI-powered customer success platforms, today announced the launch of its Unified Customer Communication View, a new ...

Put yourself in the shoes of a consumer. You look down at your phone and see a text message from a company whose brands you use frequently with an offer that seems perfectly matched with your current ...

Customer success and revenue teams can build agentic retention workflows on Gainsight's customer intelligence using AI tools like Claude and ChatGPT San Francisco, CA — April 2, 2026 — Gainsight, the ...

ChurnZero, the platform and partner for customer growth, earned high marks in G2's Spring 2026 Grid Report for Customer ...

New York, New York, Oct. 09, 2025 (GLOBE NEWSWIRE) -- Totango, the leader in customer revenue retention and expansion, today announced it has been named a Leader in The Forrester Wave™: Customer ...

"We believe our position in the Challengers quadrant reflects our focus on helping organizations turn feedback into action," said Martin Mrugal, CEO of Alchemer. "Our platform is purpose-built to make ...

There’s a lot of focus from B2B companies on acquiring customers and collecting their information using a CRM or customer data platform. But there’s perhaps less emphasis placed on keeping existing ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...