HOW DO YOU HANDLE customer complaints? Most contractors think they do a good job of resolving them. But when asked, "How do you know?" most owners/ CEOs respond, "I don't!" Research shows that if ...

One-star ratings can destroy consumer confidence. Even if a product, restaurant, or gig worker has dozens of five-star ratings, a handful of one-star ratings can wash away positive perceptions. It ...

It's only a matter of time until your business receives a customer complaint. When the inevitable occurs, discuss the complaint with employees to resolve the situation effectively. With the right ...

Have a complaint about a business? AI may be a lot more effective at explaining your grievances than you are. My colleagues and I analyzed more than one million consumer complaints filed with the ...

AI-assisted consumer complaints have shown a 6.9 percentage point increase in receiving relief compared to human-written ones. Have a complaint about a business? AI may be a lot more effective at ...