Zoom expands enterprise agentic AI platform to orchestrate workflows across collaboration and customer experience

New innovations include expanding AI Companion 3.0 more broadly across the Zoom platform and introducing custom AI agents to orchestrate ...
No Jitter

Once a Call Flow, Now a Workflow

The traditional call flow concept doesn't do justice to the modern customer experience. Whenever you go through a period of transition, it's a very definite closing of a certain chapter of your life.
No Jitter

No Jitter Midroll: Amazon Connect Brings Gen AI-powered Summaries to Agent Workflow

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...

Zoom expands enterprise agentic AI platform with AI Companion 3.0 and workflow orchestration

Zoom Communications has expanded its enterprise agentic AI platform with new workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX. The update enables organizations to ...
Business Wire

Atlassian Spotlights UserTesting’s Custom Workflow Template as Best-Practice for Accelerating Customer-Driven Product Development

SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, a leader in video-based human insight, announced the availability of pre-configured templates in conjunction with Atlassian for fast customer-led product ...