Despite standard eight-hour workdays, employees spend an average of just four hours per day on productive computer-based work, according to new WorkTime research. The findings highlight how management ...
The ITIL 4 Foundation guide describes one of the most significant challenges with IT support as the “watermelon SLA effect”. It refers to a mismatch between the service provider’s perception of its ...
The Application Management Services market is experiencing significant growth due to several key drivers. These include the need for technology modernization, the adoption of cloud-based solutions, ...
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