The path to growth for financial advisory firms is multifaceted. It requires a keen understanding of the shifting demographic landscape, a balanced focus on client acquisition and retention, and a ...

In the competitive landscape of law and professional service firms, client events, webinars and sponsorships are not just ancillary activities—they’re integral components of a firm’s growth and ...

In today’s competitive legal market, client engagement is not just a buzzword—it’s a necessity. Law firms that prioritize and excel in client engagement are more likely to foster lasting relationships ...

My company recently commissioned Forrester to do a study on customer disengagement in banking. As the CEO of a customer engagement solution, the results backed up a lot of what I already knew: that ...

Some already might have a foot out the door: 15% were considering leaving their wirehouse in the next one to two years, according to a 2022 study by J.D. Power. Attrition is costly, both in terms of ...

Finding new clients can take up a significant amount of time and energy in your business. And once you get them, you have to keep them. That's where client engagement becomes paramount. Engagement is ...

Massimo began his career in new media in 1995. Three years later, he founded the company and is recognized as one of the most important internet entrepreneurs in Italy. He was Technical Internet ...

The evolution of customer engagement has reached an inflection point where success is no longer determined by the volume of data collected, but by how effectively organizations can translate that data ...

Customer engagement in banking refers to the interactions and relationships between a financial brand and its customers that cultivate a sense of loyalty, involvement, and investment in the bank's ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Customer experience (CX) is at the heart business today, as ...

In this rapidly expanding digital economy, the number and variety of digital devices that customers use to interact with companies continue to grow - from emails, social media and video conferencing ...

Since August, McCandless has worked closely with Terri Eagle Group, playing a central role in client engagements spanning ...