With failure rates reportedly as high as 50 to 80 percent, it's a wonder any tech leader has the courage to promote a CRM project these days. Yet there are CRM success stories, such as the one at ...

While ERP excels at post-sale management, it leaves a critical gap in managing relationships that determine customer loyalty.

LENEXA, Kan., Mar. 5, 2026 / PRZen / As construction firms prepare for peak season, a growing number of contractors are ...

New Research Data: Survey of 200+ manufacturing leaders reveals teams juggle 5+ systems per customer issue. Mission Control Approach: Leaders are unifying fragmented systems into one workspace for ...

Customer Relationship Management (CRM) is comprised of complementary layers: • It's a philosophy of caring for and nurturing your customers. • It's the organization and roles that deliver fulfillment ...

The energy sector is thriving: IEA predicted that companies operating in this area invested over $2.8 trillion in their growth last year. Some of these investments were devoted to digital ...

Scott Hebert is the Americas Chief Revenue Officer for SYSPRO, a provider of industry-built enterprise resource planning (ERP) software. In the world of enterprise software, no system stands alone.

CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

After two years of deep slumber, the CRM market is about to re-awaken. They call it the Trough of Disillusionment--a two-year period during which companies froze their spending on CRM (Customer ...