CRM Buyer

RightNow Adds Agent Scripting to Contact Center Toolbox

RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...
CMS Wire

Parloa Ditches the Script With Industry-First GenAI Contact Center Agents

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...
Destination CRM

Spanlink and Altitude Partner on Contact Center Agent Scripting Tools

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...
JD Supra

When the Agent Goes Off-Script: Meta’s AI-Triggered Data Exposure Revives Old Security Fears

[EDRM Editor’s Note: This article was first published here on March 23, 2026, and EDRM is grateful to Rob Robinson, editor and managing director of Trusted Partner ComplexDiscovery OÜ, for permission ...