Cloud-based contact center solutions and optimization provider inContact has released version 13.1 of its platform. The newest release offers customer service managers the chance to view customer ...

“As the cloud contact center leader, it's our role to deliver powerful innovation that allows our customers to dramatically enhance their service delivery strategies and this new release does just ...

HOBOKEN, N.J.--(BUSINESS WIRE)--The world’s No. 1 cloud customer experience platform is here. NICE (Nasdaq:NICE) announced today the launch of NICE inContact CXone™, the cloud platform that empowers ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, today released a new version of its cloud contact center platform. Version 13.1 of the cloud ...

The contact center has traditionally operated with a complex and disparate set of siloed systems. And with the advent of more channels of customer contact, the environment grows even more challenging.

Leaders in cloud contact center and video-first unified communications join forces to deliver faster, more personalized customer experiences while supporting remote workers As companies and ...

BOSTON--(BUSINESS WIRE)--Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced the expansion of its partnership with NICE inContact, further enhancing ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the second major release of its cloud contact center ...